Developer Success Engineer

Requirements:

• 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role
• Strong knowledge of Next.js, React, and modern web performance best practices
• Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
• Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
• Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations.
• Must have used Vercel or Next.js, or a comparable platform.
• Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources.

Nice to Haves:

• Have contributed to open-source projects, technical documentation, or developer advocacy initiatives
• Bring experience in incident management, debugging serverless functions, or optimizing frontend performance
• Are comfortable working in a fast-paced, global, remote-friendly environment

What You Will Be Doing:

• Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
• Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
• Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations
• Identify and unblock opportunities for customer growth and expansion
• Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers
• Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements
• Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale

Perks and Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.