Senior Software Engineer - Contact Automation - AI

Requirements

• AI Engineering Experience: Experience in applying AI/ML concepts, particularly LLMs, to solve real-world problems in production environments.
• Pragmatic & Impact-Oriented: Dedication to delivering significant customer impact.
• Excellent communication and interpersonal skills.
• Deep experience in designing, building, and maintaining microservices, with strong proficiency in Java.
• Solid experience with relational and non-relational databases.
• Proven ability in designing, deploying, and maintaining clean, well-documented RESTful APIs.

Nice to Haves

• Experience building and fine-tuning production-grade RAG systems.
• Experience with designing and implementing evaluation frameworks for LLM-based solutions.
• Hands-on experience with AWS Bedrock for deploying and managing LLMs.
• Familiarity with Agentic workflows, AI Agent solutions, and multi-agent systems.
• Prior experience in automating customer support and servicing operations.

What You'll Be Doing

• Lead the design, development, and deployment of scalable, resilient components for the Wise Assistant.
• Take ownership of intent detection systems, contact processing pipelines, and routing logic.
• Innovate with AI by implementing solutions leveraging LLM models.
• Integrate and manage technical integration with third-party AI Agent vendors.
• Improve performance, reliability, and scalability of automation platform.
• Collaborate with content designers to implement conversational flows.
• Mentor other engineers and foster a culture of engineering excellence.

Perks and Benefits

• Agile & Collaborative work environment.
• Cross-Functional Teams for diverse collaboration.
• International Presence offering dynamic working environment.