Global Banking & Markets - Trading Systems Support Engineer - Associate/Vice President - London

Requirements

• 5+ years of professional experience in a technical support, SRE, or operations role within a fast-paced trading or financial environment.
• Proven aptitude for understanding complex algorithms, data structures, and software design principles relevant to high-performance systems.
• Solid understanding of Linux operating system internals and networking concepts.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and mitigate issues under pressure in a real-time trading environment.
• Excellent communication and interpersonal skills, crucial for effective interaction with trading desk personnel and technical teams.
• Ability to effectively multi-task, prioritize, and manage incidents in a dynamic trading environment.

Nice to Haves

• Direct experience providing 1st, 2nd, or 3rd line support to a trading desk or front-office users.
• Hands-on experience with Site Reliability Engineering (SRE) practices, including automation, monitoring, and incident response.
• Proficiency in at least one scripting or programming language (e.g., Python, Shell Scripting, Java, C++) for automation, tooling, and operational tasks.
• Experience with distributed systems design, maintenance, and troubleshooting.
• Knowledge of financial markets, electronic trading workflows, and the FIX protocol.
• Demonstrated ability to debug, optimize, and troubleshoot code and system performance issues.

What You'll Be Doing

• Technical and operational risk management of a fast-paced, multi-asset electronic trading business
• Analysis focused on creating sustainable systems and services that meet uptime and performance requirements through automation
• Finding opportunities for efficiency and cost savings in support process and physical environment
• Partnering with software and infrastructure owners to solve hardware/network issues
• Incident and crisis management
• Significant business interaction across Futures front office
• Participation in system design consulting, platform management, and capacity planning

Perks and Benefits

• Not specified