Requirements

5+ years of professional experience in a technical support, SRE, or operations role within a fast-paced trading or financial environment.
Proven aptitude for understanding complex algorithms, data structures, and software design principles relevant to high-performance systems.
Solid understanding of Linux operating system internals and networking concepts.
Strong analytical and problem-solving skills, with the ability to quickly diagnose and mitigate issues under pressure in a real-time trading environment.
Excellent communication and interpersonal skills, crucial for effective interaction with trading desk personnel and technical teams.
Ability to effectively multi-task, prioritize, and manage incidents in a dynamic trading environment.

Nice to Haves

Direct experience providing 1st, 2nd, or 3rd line support to a trading desk or front-office users.
Hands-on experience with Site Reliability Engineering (SRE) practices, including automation, monitoring, and incident response.
Proficiency in at least one scripting or programming language (e.g., Python, Shell Scripting, Java, C++) for automation, tooling, and operational tasks.
Experience with distributed systems design, maintenance, and troubleshooting.
Knowledge of financial markets, electronic trading workflows, and the FIX protocol.
Demonstrated ability to debug, optimize, and troubleshoot code and system performance issues.

Technical and operational risk management of a fast-paced, multi-asset electronic trading business
Analysis focused on creating sustainable systems and services that meet uptime and performance requirements through automation
Finding opportunities for efficiency and cost savings in support process and physical environment
Partnering with software and infrastructure owners to solve hardware/network issues
Incident and crisis management
Significant business interaction across Futures front office
Participation in system design consulting, platform management, and capacity planning