Engineering Division - Executive Office Technical Support - London - Associate

Requirements:

• Bachelor degree in computer science related major
• 5+ years experience in Desktop Administration
• A genuine “I care” mindset and detail oriented
• Working knowledge of Windows 10, Windows 11, macOS
• Working knowledge of mobile devices iPhone, iPad, Android, Laptops
• Strong communication skills, ability to prioritize and respond to shifting deadlines

What You'll Be Doing:

• Provide day-to-day support to the Executive Staff (C-Suite and Management Committee) for all technology needs
• Interface directly with the Executive staff and troubleshoot their issues to resolution while providing a high level of discretion and professionalism
• Work with Engineering to develop solutions for clients
• Handle workplace hardware and software support including desktop, laptop, market data, IPT
• Provide in-person and remote support as needed
• Maintain, support, and install Work at Home technology

Nice to Haves:

• Highly motivated and communicates very well
• Excellent client service orientation, strong analytical and interpersonal skills
• Ability to make decisions under pressure
• Ability to prioritize and escalate things in a timely manner
• Experience working globally with multiple teams

Perks and Benefits:

• Opportunities for professional and personal growth
• Training and development opportunities
• Wellness and personal finance offerings
• Mindfulness programs
• Reasonable accommodations for candidates with special needs or disabilities