Requirements

5+ years of relevant technical experience in system administration or engineering
Expertise managing Google Workspace and other enterprise productivity applications (e.g., Slack / Zoom / Jira / Confluence)
Strong organizational and task management skills
Excellent communication and collaboration skills, both written and verbal
An empathetic, humble, and user-focused demeanor

Preferred Qualifications

Experience working with REST API endpoints using various authentication methods (OAuth, JWT, API keys/secrets, Basic auth, etc.)
Expertise with Workplace Management applications (e.g., Envoy, Robin, Zoom, etc.)
Google or Slack Admin and / or Developer Certification
Experience with GCP and / or Azure
Ability to plan, manage, code, and support multiple, concurrent projects and initiatives
Comfort working in a fast-paced and rapidly changing environment
Proficient in either Python, Javascript or Go

Act as the service owner for multiple company-wide SaaS applications
Act as a solutions architect and strategist for the SaaS applications and services that Stripe relies upon
Take action on escalations from our partner teams
Participate in an on-call rotation
Work in two-week sprints

Act as a final escalation point from Helpdesk agents for issues with CoreApps owned systems
Integrate (and support efforts to integrate) SaaS applications with other parts of Stripe’s corporate technology stack
Partner with teams across Stripe to transition ownership of SaaS applications into the Corporate Technology organization
Lead projects to audit and optimize our SaaS portfolio
Participate in renewal conversations with vendor partners
Develop programs or processes to drive adoption of new product features company-wide
Participate in regular interviews with users to understand pain points
Design creative solutions and advocate for best practices
Help grow and mentor others in the corporate technology organization