Partner Engineer

Requirements

• Degree in Computer Science, a related discipline, or meaningful industry experience.
• 5-10 years of experience in an external-facing technical role.
• Intimate knowledge of APIs and adjacent technologies.
• SQL and/or other data analytics skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a proactive, results-driven approach.
• Programming or development skills.

What You'll Be Doing

• Technical Integration: Collaborate with strategic partners to integrate Uber’s technologies, products, and services into their platforms, ensuring seamless compatibility and functionality.
• Solution Development: Develop customized solutions and integrations to meet partner requirements, leveraging APIs, SDKs, and other tools.
• Technical Support: Provide technical guidance and support to partners throughout the integration process, addressing any technical challenges or issues that arise. Uplevel and improve our scaled technical support solutions for maximum success.
• Relationship Management: Build and maintain strong relationships with key stakeholders at partner organizations, serving as the primary point of contact for technical discussions and support.
• Cross-Functional Collaboration: Work closely with internal teams, including engineering, product management, operations, and business development, to align on partner integration requirements and deliver high-quality solutions.
• Product Feedback: Gather feedback from partners on Uber’s products and services, advocating for partner needs and driving product improvements and enhancements.
• Documentation and Training: Create technical documentation, tutorials, and training materials to support partner integration efforts and facilitate knowledge transfer.
• Technical Expertise: Stay up-to-date on Uber’s latest technologies, products, and industry trends, serving as a subject matter expert for both internal teams and external partners.
• Process Improvement:
  • Analyze existing processes and workflows to identify areas for optimization and efficiency gains.
  • Propose and implement scalable solutions to streamline partner engagement, onboarding, and support processes.
  • Continuously monitor and evaluate the effectiveness of implemented improvements, making adjustments as necessary.
• Scaling Operations:
  • Develop strategies to scale partner engagement and support operations efficiently as the partner ecosystem grows.
  • Implement scalable systems and tools to automate repetitive tasks and streamline operations.
  • Collaborate with internal teams, such as product development and customer support, to ensure scalability and alignment with company objectives.