Requirements

Spanish reading, writing, and comprehension skills to support the language specific market
Fluency in English reading, writing and comprehension skills to partner with international teams
Excellent active listening skills with the ability to understand verbal nuances
Understanding of the local region and cultural variations
Demonstrates integrity and focuses on customer privacy

Nice to Haves

Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
Highly organized with strong attention to detail
Ability to independently navigate systems and tools
Experience in content review or a similar environment, prior testing experience preferred
Demonstrates flexibility and adaptability to changing work-flows and responsibilities
Grows with a team where expertise is shared and feedback is welcomed
Excels at working independently to make timely decisions and take appropriate actions
Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
Successfully meets or exceeds targets, working within tight deadlines
Ability to identify business process solutions that increase efficiencies
Ability to maintain focus and aim for high results through large volumes of tasks
Ability to work on safety data which could include offensive material
Thrives in repetitive work and ambiguous scenarios
Bachelor’s degree or equivalent job-related experience

Annotate data which can be both audio and visual
Evaluate data from customers who have opted in to the grading program
Use language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines
Think creatively on how customers use products and use this knowledge for improvements
Train to be an expert in understanding, supporting and improving the customer experience