Staff Technical Programme Manager

Requirements

• 5+ years of software engineering, systems engineering, or technical product/program management experience
• 2+ years of experience actively driving Jira use across multiple teams
• Experience managing a long-running cross-team/cross-org program leveraging complex functionalities in Jira
• Experience delivering tech programs with a global footprint, having built complex systems/infrastructure at scale
• Knowledge of user needs, gathering requirements, and defining scope
• Deep understanding of development lifecycle, release management
• Experience operating autonomously and leading large-scale efforts across multiple teams and functions with stakeholders in different disciplines
• (Bonus) Experience in managing TPMs
• (Bonus) Experience in Atlassian suite - including Jira Software, Jira Product Discovery, and Confluence

What you'll be doing

• Collaborate with Engineering, Product, and Design across Deliveroo and Doordash to collect data, and identify pain points and the current and future needs to define requirements
• Work with teams to drive prioritization and build partnerships across teams, define the roadmap and long-term strategy of the teams you are partnering with
• Define and track key metrics and key performance indicators and drive execution of program deliverables
• Break out OKRs into measurable milestones while managing dependencies and risks
• Execute technical initiatives across the whole of engineering whilst actively driving process improvements in the reliability lifecycle
• Increase the overall effectiveness of the Merchant group by systematically identifying and solving the root cause of technological challenges discovered through the course of program delivery
• Proactively identify and analyze complex, long-term, critical infrastructure problems with engineering leaders and stakeholders
• Manage changes effectively, balancing the distribution of information amongst stakeholders
• Enable the easy flow of information and plans between people and teams through the creation of effective communications at scale

Perks and Benefits

• Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders
• We offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice
• We are committed to diversity, equity, and inclusion in all aspects of our hiring process