Requirements

High ability to work independently and as part of a team
Analytical, detail-oriented, and creative problem-solving skills
Proactive mindset and drive to find and address the root causes
High service orientation and ability to see the customer's perspective
Good English knowledge
Completed degree in Computer Science, vocational training in Computer sciences or equivalent
Minimum 1 to 3 years of experience in System Administration and IT Tech Support
Active Directory, AzureAD, Google Suite, and Slack user management knowledge

Nice to have

Provide an amazing customer support experience
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc)
Handle customer requests with Jira, Slack, and Mail
Receive and respond to incoming IT support requests via email and slack
Interface and coordinate with other departments and take part in cross-functional projects
Document and maintain system administration procedures and policies

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
27 days holiday with an extra day on 2nd and 3rd year of service
Development opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to Udemy Business platform
Health benefits: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Financial support: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Food perks: Digital Meal Vouchers, Food Vouchers, Corporate Discounts