Requirements

A Master's degree in a traditional science subject, ideally computer science, engineering, or information systems from a well-regarded university
Over 10 years of solid professional experience developing production-grade software in Python, including 2+ years of designing technical architectures to solve complex conversational challenges using LLM technologies
Thrive in dynamic environments, working on cutting-edge projects that often come with ambiguity
Excellent technical leadership skills with the ability to lead discussions with stakeholders - Leadership, PM, Developers, Design teams, and more
Demonstrated ability to drive long-term design strategies that span multiple complex projects
Proven ability to mentor team members to support their understanding and growth of software engineering architecture concepts and aid in their technical development
Passionate about crafting simple solutions to complex engineering problems and writing readable, maintainable, well-tested code
Pragmatic and collaborative, able to work independently, make decisions, and take ownership beyond deployment

Nice to Have

Experience with VertexAI
2+ years specializing in NLP and AI
Familiar with common CI/CD tools like ArgoCD, Drone, spinnaker
Familiar with common monitoring/alerting/logging tools such as Grafana, Prometheus, Datadog, distributed tracing
Proficiency in relational & document-oriented databases (MongoDB, Couchbase, DynamoDB, Elastic Search)
Building, maintaining & running a high traffic system in a microservice environment with Kubernetes
Familiar with Fast API & pydantic

Work on our hardest problems, building a high-quality, architecturally sound artificial support agent with human-like traits
Assist tribe/domain leads to set the technical vision and strategy
Be a leader and a model, setting high standards for engineering excellence, performance, scalability, and security by example and mentorship
Design and develop the architecture for features that improve the quality of automated chats
Help squads implement and maintain scalable and reliable backend systems, integrating with major third-party AI solutions or self-hosted solutions
Shape processes and solutions to continuously monitor and optimize system performance
Stay up-to-date with the latest industry trends and technologies in the field of AI and NLP
Design and guide the implementation of cutting-edge solutions that will transform the customer support industry
Raise the collective level of expertise within the team focusing on best practices, design patterns, and system design
Provide the best value for stakeholders and customers by maintaining alignment with the product vision

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on the 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, and access to the Udemy Business platform to explore a variety of online courses
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Digital Meal Vouchers, Food Vouchers, Corporate Discounts, Courses