System Administrator I

Requirements

• Minimum of 1 year of experience in helpdesk or 1st-level support
• Hands-on experience managing workstations (Windows & MacOS) and endpoint devices
• Strong troubleshooting skills for hardware and enterprise IT software
• Hands-on experience with enterprise-grade AV systems in large meeting spaces
• Ability to work independently and own issues end-to-end
• High service orientation and excellent customer service skills
• Strong communication skills (verbal & written)

Nice-to-Haves

• JIRA & Confluence usage
• Configuration management through MDM deployment
• JAMF, Intune, Slack, and Google Workspace administration
• Basic IT networking knowledge
• Access administration through Sailpoint IIQ and OKTA

What You'll Be Doing

• Provide onsite and remote IT support (Windows/Mac, accounts, workstations, software setup)
• Diagnose and resolve incidents across hardware, software, networking, printers, and AV setups
• Support advanced AV setups for large-scale meetings and events
• Manage IT assets and deployments, access management, and contribute to governance/compliance
• Ensure smooth onboarding and offboarding, maintain KPIs/SLAs for IT service performance
• Collaborate on projects, process improvements, and automation

Perks and Benefits

• Hybrid working model with face-to-face connection in Berlin campus
• 27 days holiday with additional day on 2nd and 3rd year of service
• Support for career growth and development with an educational budget
• Health and wellness benefits including gym subsidy and health checkups
• Financial perks such as share purchase plan, sabbatical bank, and insurance
• Food-related benefits like meal vouchers, corporate discounts