Operations Site Reliability Engineer

Requirements:

• 3 years of experience in large-scale internet/server environments, including cloud computing and multi-tier architectures.
• Strong incident management and leadership skills, with excellent technical triage and troubleshooting abilities, especially during crises. (for TDO)
• Hands-on Software engineering skills including Java, Python, GO, etc.
• Expert knowledge in large-scale web operations, including web-based Java/J2EE architectures, JVM configurations, and a deep understanding of UNIX, Linux, networking (TCP/IP), and databases (both relational and NoSQL).
• Experience in android and iOS application debugging.
• Experience with observability tools such as Grafana and Prometheus, and skills in documenting procedures for knowledge management.

What you'll be doing:

• Lead Incident Management: Act as the Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams.
• Proactive Monitoring: Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate.
• Collaborative Problem Solving: Work closely with partner teams to resolve recurring technical issues, onboard new alerts, and develop high-quality Standard Operating Procedures (SOPs).
• Automation and Process Enhancement: Identify and implement opportunities to enhance automation and reduce manual workload, improving overall efficiency.
• Solution Development: Collaborate with Architecture, Engineering, and Operations teams to develop solutions that ensure high site availability, reliability, and performance.
• Enhance Monitoring Tools: Improve tools for monitoring and mitigating site incidents, and conduct reliability audits and tests to strengthen eBay's reliability and incident management capabilities.

Perks and Benefits:

• Fixed day shift (7:00 AM to 5:00 PM) in Dublin, Ireland location with no on-call responsibilities.
• Team members work four days in a row in 10-hour shifts.