Master’s degree or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
12+ years of experience in Customer data science or analytics roles, including 5+ years leading teams
Consistent track record building analytical products and customer data-science driven programs
Deep understanding of customer data, customer analytics and data science techniques, including experience evaluating ML models with custom metrics and robust frameworks
Excellent logical, analytical and conceptual skills
Good understanding of experimental design and statistics
Strong data-driven decision making
Effective communication abilities and capacity to influence cross-functional collaborators, including demonstrated experience collaborating with C-level executives, crafting content suitable for this audience level
Bold, proactive approach; capable of adjusting to new challenges and completing tasks in uncertain situations
What You Will Be Doing
Provide consultative, thought leadership to global senior leaders supporting International Markets
Lead and encourage the science & insights strategy to proactively help eBay to better understand customers and each market’s business
Supervise and lead data science analytics teams who are dedicated to International Markets
Be able to devise methodologies and approaches to exploring the data and discovering the right science solutions needed
Be comfortable being deep into the solution details while also crafting executive summary level presentations that help the larger eBay business understand the “Why” behind science, data and insights
Collaborate extensively with key partners in other parts of Global Analytics and Global Customer Insights to connect the internal and external view of customers
Lead the creation of regular updates to the executive leadership team for International Markets and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Considering the application of data analysis and scientific data interpretation as a tool to develop balanced solutions that provide enduring value to the business
Be a guide on eBay’s data and enjoy applying research to real world problems
Nice to Haves
Startup mindset—comfortable with ambiguity, bias for action, and fast iteration
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
Perks and Benefits
Be at the forefront of AI-powered customer and business understanding in eCommerce
Own high-impact initiatives in a startup-style culture with real autonomy
Work alongside extraordinary talent
Develop solutions that scale—serving millions of users and crafting the future of shopping