Requirements:

Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
Experience with cloud-based storage, developer tools, core data structures, and related concepts.

Nice to haves:

Experience in technical consulting on database design and architecture supporting large enterprise customers with high Service-level Objective (SLO) and Service-level Agreement (SLA) requirements.
Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
Experience working with distributed applications or micro-services in a cloud-based environment (e.g., Docker, Kubernetes).
Experience working in a dynamic organization with extensive cross-collaboration across functions.
Excellent troubleshooting, attention to detail, and verbal/written communication skills.

Work with customers on their production databases to resolve issues and achieve product readiness, availability, and scale.
Develop an understanding of Google Cloud's Native Databases (e.g., Cloud Spanner, Cloud Bigtable), Managed SQL technology, and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.

Shift patterns or non-standard work hours may be required.
Opportunity to be a part of a global team providing 24x7 support for customers transitioning to Google Cloud.