Technical Solutions Engineer, Cloud Databases

Requirements:

• Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
• Experience with cloud-based storage, developer tools, core data structures, and related concepts.

Nice to haves:

• Experience in technical consulting on database design and architecture supporting large enterprise customers with high Service-level Objective (SLO) and Service-level Agreement (SLA) requirements.
• Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
• Experience working with distributed applications or micro-services in a cloud-based environment (e.g., Docker, Kubernetes).
• Experience working in a dynamic organization with extensive cross-collaboration across functions.
• Excellent troubleshooting, attention to detail, and verbal/written communication skills.

What you'll be doing:

• Work with customers on their production databases to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Google Cloud's Native Databases (e.g., Cloud Spanner, Cloud Bigtable), Managed SQL technology, and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.

Perks and benefits:

• Shift patterns or non-standard work hours may be required.
• Opportunity to be a part of a global team providing 24x7 support for customers transitioning to Google Cloud.