Infrastructure Support Engineer, Sovereign Operations

Requirements

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in Technical Customer Support, IT Operations, or Systems Administration.
• Experience with supporting Linux operating systems, networking, scripting and automation, and application troubleshooting.
• Developed Vetting (DV) level Security Clearance.

Nice to Haves

• Experience in working with operating systems, Kubernetes, and public cloud technologies (e.g. GCP).
• Experience with creating scripts to automate common tasks.
• Understanding of local and wide area network (LAN/WAN).

What You'll Be Doing

• Monitor and support queues, troubleshoot and resolve customer issues as appropriate.
• Collaborate with other Google teams in the United Kingdom (UK) Sovereign Operations, as well as wider Google Cloud Engineering teams, to resolve complex issues.
• Respond and take action from platform alerts as necessary, and suggest and run continuous improvement initiatives.
• Support the development and evolution of Service Desk processes.
• Participate in a 24/7 on-call rotation for incident response escalation within response Service Level Agreements (SLA), and ensure that the highest standards of customer service is maintained across all work.

Perks and Benefits

• corporate_fare Google
• place London, UK