Requirements:

Bachelor's degree in Computer Science or equivalent practical experience.
5 years of experience with systems automation, and with systems design and implementation in production distributed environments.
Experience in TCP/IP and networking concepts (e.g., PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
Experience in one of the areas of infrastructure (e.g., Linux, Kubernetes, Networking, Storage, etc.).
Candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).

Preferred qualifications:

Experience in technical writing or a related field with various authoring and content management tools.
Experience in scripting languages such as Bash, Perl, Python, and Ruby to automate routine tasks.
Excellent relationship-building skills and the ability to empathize with customers and understand their needs.
Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical audiences.
Experience in Site Reliability Engineer (SRE) or IT production systems engineering, with the knowledge of physical server, storage, and network devices.

Perform day-to-day troubleshooting and resolution of Infrastructure issues (e.g., Network, Storage, Servers, OS, Kubernetes, etc.).
Interact with customers as well as internal development organizations in order to accomplish shared goals.
Work with technical writers and Google partners to translate technical details into clear, concise language that anyone can grasp and ensure consistent use of terms and language across all documentation.
Participate in Customer, Partner, and Internal team activations and training as needed, and travel internationally up to 25% of the time as needed.
Participate in the 24x7 on-call rotation to support escalations from client inquiries as well as internal reference inquiries.