Requirements:

Bachelor's degree or equivalent practical experience.
2 years of experience in Technical Customer Support, IT Operations, or Systems Administration.
Experience with supporting Linux operating systems, networking, scripting and automation, and application troubleshooting.
Security Check (SC) level Security Clearance, and a willingness to attain Developed Vetting (DV).

Nice to haves:

Experience in working with operating systems, kubernetes, and public cloud technologies (e.g., Google Cloud Platform (GCP)).
Experience with creating scripts to automate common tasks.
Understanding of local and wide area network (LAN/WAN).

Monitor and support queues, troubleshoot and resolve customer issues as appropriate.
Collaborate with other Google teams in the United Kingdom (UK) Sovereign Operations, as well as wider Google Cloud Engineering teams, to resolve complex issues.
Respond and take action from platform alerts as necessary, and suggest and run continuous improvement initiatives.
Support the development and evolution of Service Desk processes.
Participate in a 24/7 on-call rotation for incident response escalation within response Service Level Agreements (SLA), and ensure that the highest standards of customer service is maintained across all work.

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