Applied AI Customer Engineer (English, French)

Requirements:

• Experience building conversational applications and contact centre applications
• Experience building integrations using one of more of the following languages: Python, Node.js, Go, or Java.
• Ability to communicate in English and French fluently in order to communicate in this customer-facing sales role.
• Ability to travel up to 50% of the time as required.

Nice to haves:

• Experience with contact center technologies and platforms (e.g. Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
• Experience with modern cloud architectures and technologies.
• Experience in responding to Request for Information (RFI)/ Request for Proposal (RFP).
• Ability to build reusable assets like demos and high level architecture as part of training and enablement programs.

What you'll be doing:

• Oversee technical pre-sales activity in establishing technical viability and fit for customers with the Applied AI suite (including conversational agents, agent assist, conversational insights and Google CCaaS).
• Build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
• Represent EMEA customers, partners and field to influence product direction.
• Partner with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Applied AIt strategy.

Perks and benefits:

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• Google is proud to be an equal opportunity and affirmative action employer.
• If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
• Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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