Escalations Analyst, Trust and Safety, Generative AI, Search

Requirements:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
• Experience in performing on-call responsibilities on a rotating basis, including weekend coverage.
• Experience in analyzing data sets using up-to-date tools (e.g., SQL, Business Intelligence/dashboards).
• Experience conducting risk-based analysis and recommending actions or solutions.
• Experience in content policy, anti-abuse or customer support operations, and with Google products, infrastructure, and types of online abuse.

Nice to haves:

• Experience with Machine Learning and Large Language Model (LLMs).
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
• Experience in developing detailed operational processes from scratch.
• Ability to work through ambiguity and grow in a rapidly changing environment, remaining calm under pressure.
• Ability to work successfully in cross-functional teams, including with c-level stakeholders and executives.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

What you'll be doing:

• Manage policy escalations processes across Search and Generative AI and make consistent policy decisions and implement timely fixes, often under pressure.
• Analyze data on past escalations to drive process, product, and policy improvements.
• Build cross-functional partnerships with product, policy, and engineering teams.
• Develop strategy and goals to ensure user trust and safety across products.
• Leverage Large Language Model (LLM) and Machine Learning (ML) technologies to build scalable solutions for solving abuse problems. Work with sensitive content or situations and be exposed to graphic, controversial, or upsetting topics or content.

Perks and Benefits:

• Work with a global team of experts in trust and safety.
• Cross-functional collaboration with Google engineers and product managers.
• Opportunity to have a meaningful impact on user safety and trust in Google products.
• Exposure to cutting-edge technologies like Machine Learning and Large Language Models.