Software Engineer II, Contact Center AI Platform

Requirements

• Bachelor’s degree or equivalent practical experience
• 1 year of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript)
• 1 year of experience with data structures or algorithms

Nice to Haves

• Experience collaborating and implementing components across multiple engineering teams
• Experience developing AI solutions
• Experience implementing SaaS solutions

What You'll Be Doing

• Write product or system development code
• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency)
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality

Perks and Benefits

• Opportunities to switch teams and projects as you and the business grow and evolve