Requirements:

Experience: 1-3+ years of experience as a Business Systems Analyst, with hands-on experience with billing/payments platforms and a solid understanding of the quote-to-cash lifecycle. Experience with payment processing systems (e.g., Stripe, Adyen, Recurly) and ERP systems (NetSuite preferred) is a plus.
Technical Skills: Strong technical acumen with the ability to dig into systems to understand and troubleshoot problems. Proficiency with data analysis tools such as SQL and Looker is highly desirable.
Automation Mindset: Strong automation skill mindset, with the ability to identify process improvement opportunities, leveraging AI or Automation tools such as Workato, UI Path or Zapier
Communication and Collaboration: Exceptional communication and organizational skills, with the ability to work with a variety of stakeholders and act as a bridge between technical and non-technical teams.
Problem-Solving: Demonstrated ability to analyze complex problems, uncover root causes, and deliver data-backed, scalable solutions.
Adaptability: Ability to thrive in a fast-paced, ever-evolving landscape and pivot based on new information or business needs.

What You'll Be Doing:

System Implementation and Ownership: Lead the implementation of a new Accounts Receivable management tool and serve as the long-term owner of the system.
Process Optimization: Analyze and improve AR-related business processes, including cash applications, collections, and customer billing inquiries via championing new system features or leveraging AI and automation.
Requirements Gathering: Translate business requirements into clear, actionable tasks and implementation plans for engineering and product teams.
Stakeholder Collaboration: Partner with internal stakeholders, including Quote-to-Cash, Finance, and Engineering, to identify pain points, gather feedback, and ensure alignment on solutions.
System Configuration and Maintenance: Configure, monitor, and optimize our financial systems, including building customized solutions on third-party applications and monitoring system integrations.
Data Analysis: Use data to analyze trends, uncover root causes of problems, and influence change. This includes using SQL and Looker for data analysis.
Ticket Management: Handle a significant volume of JIRA tickets related to Accounts Receivable, ensuring timely resolution and identifying opportunities for system improvements.
Subject Matter Expertise: Act as the AR subject matter expert for future FinTech projects.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
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