Requirements

Bachelor's degree in Computer Science, Engineering, or related technical field experience
4+ years of experience as a Support Engineer, Service Engineer or similar
Experience in API development on cloud-based infrastructures
Experience with coding languages such as PHP/Hack and JavaScript/React
Experience with the full web stack, SOAP, and REST API technologies and architectures
Experience in communicating with technical and business audiences and developing technical documentation
Experience assessing, analyzing, and resolving operational issues using data
Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
Experience working across a global multilingual team, solving problems, and designing business operations from scratch

Nice to Haves

Experience with large scale enterprise system development
Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems, and messaging systems
Understanding of IT infrastructures and network protocols on different layers preferred, with knowledge of different data exchange formats and protocols
Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc

Working with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
Providing integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations
Managing technical relationships with Meta partners, providing technical support and handling service outages
Becoming an expert in one of our business products and how best to deploy and troubleshoot them
Providing continuous proactive and reactive technical support through a scaled ticketing system

Opportunity to specialize in key business areas such as Ads, Business Messaging, Telecommunications, and Fintech
Collaboration with global teams of Business Support Engineers
Working directly with Platform and Infrastructure teams
Improving the support experience of customers and partners