Requirements

Bachelor's degree in Computer Science, Engineering, or related technical field experience
4+ years of experience as a Support Engineer, Service Engineer or similar
Experience in API development on cloud based infrastructures
Experience with coding languages such as PHP/Hack and JavaScript/React
Experience with the full web stack, SOAP, and REST API technologies and architectures
Experience in communicating with technical and business audiences and develop technical documentation
Experience assessing, analyzing, and resolving operational issues using data
Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
Experience working across a global multilingual team, solving problems, and designing business operations from scratch

Nice to Haves

Experience with large scale enterprise system development
Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
Understanding of IT infrastructures and network protocols on different layers preferred, with knowledge of different data exchange formats and protocols
Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc

Work with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
Manage technical relationships with Meta partners, providing technical support and handling service outages
Become an expert in one of our business products and how best to deploy them and troubleshoot them
Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service

Opportunity to specialize in key business areas across Ads, Business Messaging, Telecommunications, and Fintech
Join a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations
Collaborate with cross-functional teams to ensure high quality products and a satisfactory experience for partners and customers
Work directly with Platform and Infrastructure teams to investigate and resolve issues reported by partners