Requirements

5+ years of experience as a Support Engineer, Service Engineer, or similar
Proven experience as a Support Engineer, Service Engineer, or similar
Bachelor's degree in Computer Science, Engineering, or related technical field experience
Experience developing, deploying, and operating software in public cloud infrastructure (Azure, GCP, AWS, etc.)
Proven experience in API development on cloud-based infrastructures
Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures

What You'll Be Doing

Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations
Manage technical relationships with Meta partners, providing technical support and handling service outages
Gain in-depth experience in one of our business products and troubleshoot them
Provide continuous proactive and reactive technical support through a scaled ticketing system
Troubleshoot partners’ technical issues in real-time
Develop and maintain performance monitoring systems for infrastructure and operations
Communicate partner needs to Meta product teams
Help scaling programs by creating and maintaining informative content and documentation
Provide 24/7 on-call support coverage

Experience with large scale enterprise system development
Optional - Experience in the payment processing and/or banking industry
Experience working across a global team
Optional - Understanding of Messaging Operations and related technologies
Proficiency in PHP/Hack and JavaScript/React
Experience in configuration and maintenance of applications such as web servers, load balancers, databases, and messaging systems

Meta builds technologies that help people connect, find communities, and grow businesses
Opportunity to work with a global team of Business Support Engineers
Shape the future of social technology with immersive experiences like augmented and virtual reality