Senior Customer Experience Engineer (SRE)

Requirements:

• 6+ years of technical experience in software engineering, network engineering, or systems administration
• 5+ years of operational experience in improving Service Reliability, Availability and Performance
• Ability to deal with the ambiguity associated with working in a fast-paced environment
• Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity
• Expertise in analyzing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems
• Ability to travel to customer site on a regular basis in South East UK

Nice to Haves:

• Prior HPC knowledge
• Influencing the product architecture and roadmap to make sure the customer-experienced supportability is always a key consideration when evolving the product

What You'll Be Doing:

• Collaborating closely with existing SRE teams on building and enhancing tooling and automation solutions
• Collaborating with customers to understand their pain points and formulate strategies for addressing recurring issues
• Communicating on a deeply technical level with a large enterprise customer
• Designing and implementing changes to service telemetry for automation
• Enhancing customer-facing experience through proactive alerting and analysis
• Providing operational insights into customer experience to Design and Product teams

Perks and Benefits:

• Microsoft is an equal opportunity employer
• Qualified applicants will receive consideration for employment regardless of various characteristics
• Benefits and perks may vary depending on the nature of employment and location