Requirements:
- Work with internal and external stakeholders to understand challenges and identify opportunities from Mission Critical Customers’ perspectives.
- Define and plan technology requirements and solutions to resolve complex end-to-end business and engineering challenges from Mission Critical Customers’ Reported Incidents (CRI) lens.
- Drive the architecture plan, review, and development.
- Partners with appropriate stakeholders to determine user requirements for a set of scenarios.
- Leverages subject-matter expertise of cross-product features with appropriate stakeholders to drive multiple group's project plans, release plans, and work items to land customer exposed issues.
- Holds accountability of Designated Responsible Individuals (DRIs), mentoring engineers across support/products/solutions, working on-call escalations to monitor and mitigate system/product/service for degradation, downtime, or interruptions.
- Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale and shares knowledge with other engineers with customer-centric mindset.
Required Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- Experience in software architecture and design for complex, large-scale distributed systems, including:
- Ability to identify problem spaces in ambiguous environments.
- Proven adaptability in rapidly evolving business situations.
- Experience demonstrating technical leadership, including:
- Prior roles involving technical coaching or leadership.
- Strong customer focus and commitment to continuous improvement, learning new skills, and driving results with empathy and curiosity.
Other Qualifications:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Master's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- Experience in one of the cloud platform areas, such as compute, network, and storage on Azure and/or competitive cloud technologies.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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