Technical Support Engineer - Identity

Requirements

• A good understanding of two or more of the following technologies:
  • Azure Fundamentals (Cloud Concepts, Azure Networking)
  • Azure Resource Management
  • Azure Active Directory Fundamentals
  • Azure Active Directory Collaboration Solutions
  • Managed Identity
  • Hybrid Identity Solutions
  • Windows Active Directory Services
  • Windows Networking
  • Office 365 Management

Nice to Haves

• Competencies and experience with some of the below technologies:
  • AAD Connect / DirSync / MIM / FIM
  • Active Directory Federation Services
  • Privileged Identity Management
  • Provisioning to SaaS Applications
  • PowerShell scripting and commands
  • Tools (Network trace – netmon /wireshark, Fiddler)

• Experience on Additional Technologies (good to have):
  • Microsoft Windows Servers and Client Operating Systems
  • Exchange Server
  • SQL
  • Graph API
  • Modern Auth Protocols
  • Seamless Single Sign On
  • ADAL/MSAL libraries

What You'll Be Doing

• Response and Resolution: Own, investigate, and solve complex customer technical issues
• Readiness: Lead in building communities with peer delivery roles and share knowledge
• Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams

Perks and Benefits

• Career growth opportunities
• Problem-solving, collaboration, and research skill development
• Deepening technical proficiency
• Contribution to AI transformation for customers