Technical Support Engineer - SCIM Identity

Requirements

• Candidate must have previous working experience in technical support, technical consulting experience, or information technology services

Language Qualification

• Portuguese OR Spanish Language: fluent in reading, writing, and speaking
• English Language: confident in reading, writing, and speaking

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements