Technical Support Engineer - Azure Networking

Requirements

• Must have hands-on multi-year experience in technical support, technical consulting experience, or information technology services.
• Strong knowledge and understanding of TCP, IP protocols, and OSI model.
• Experience with Infrastructure, Network Administration.
• Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer.
• Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and, or Linux, Virtualization of SDN technologies.
• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2.
• Hands-on experience of Proxy and Firewall.

What You'll Be Doing

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Nice to Haves

• English Language: confident in reading, writing, and speaking.
• Portuguese OR Spanish Language: fluent in reading, writing, and speaking.

Perks and Benefits

• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
• Equal opportunity employer with consideration for various backgrounds and characteristics.