Requirements

You are self-motivated and can work independently, while also being able to partner closely with other engineers on a project.
You are passionate about building quality products and want to own development end-to-end, leading with the right architecture, and following sound engineering principles to deliver maintainable, performant, and highly developer-friendly experience.
You are a problem solver and like to challenge yourself, but you are not afraid to reach out when you need help, and enjoy guiding/helping other junior engineers.
Deep experience with TypeScript or JavaScript
Deep experience with React or similar UI frameworks
Experience with Java or other object-oriented programming languages
Experience with API technologies such as GraphQL, gRPC, and REST
Expert knowledge of data structures, algorithms, and modern design patterns and data layers
Extensive experience integrating internal and/or third-party services into your solutions
Experience with cloud computing platforms like Amazon Web Services

Nice-to-have

Experience with customer success/customer support domain
Experience with Generative AI/ML at the application level
Experience working with SLOs, SREs, and contemporary observability platforms.
Experience developing build tooling or delivery automation
Experience building self-service tooling
You’ve advocated for reliability and operational excellence in other roles
A good grasp of UX fundamentals (from an engineering perspective)
Experience both collaborating with a designer and moving forward without direct designer support using component libraries or self-designed UI components
Experience with distributed systems/cloud deployment/AWS multi-region

The Contact Engineering team empowers Netflix Customer Service to help customers resolve issues
Creating a maintainable, scalable, and resilient technology ecosystem
Focus on operational and cost efficiency, both agent and customer experience, and enabling rapid innovation

Netflix is one of the world's leading entertainment services
283 million paid memberships in over 190 countries enjoying TV series, films, and games
Flexible streaming options for members
Opportunity to work on transforming technology ecosystem from legacy to modern solutions