Data Analyst, Customer Service

Requirements

• Bachelor’s degree in Math, Statistics, Business, Information Technology, or other demonstrated experience in a quantitative field
• 5+ years of data analysis, reporting, and business intelligence experience
• Proficiency in data manipulation and analysis using tools like Tableau, Power BI, or similar
• Experience in designing and generating complex reports, dashboards, and visualizations
• Experience working with large datasets and ensuring data accuracy
• Project/program management, process development, influencing, modeling, and consulting skills
• Strong communication, partnership, and interpersonal skills

What You'll Be Doing

• Responsible for creating and maintaining Global Customer Service dashboards and reports
• Extract, manipulate, and analyze large datasets to identify patterns and trends
• Provide user support to vendor partners and collaborate with engineering teams on data integrity
• Educate and train users on utilizing and interpreting reports and data
• Work closely with cross-functional teams to understand reporting requirements and business processes
• Prepare and deliver exec-level updates on status, insights, and trends
• Develop and implement strategies related to dashboard maintenance and reporting support

Nice to Haves

• Experience in a customer service or related operational context

Perks and Benefits

• Values inclusion and provides accommodation during the hiring process
• Equal opportunity employer celebrating diversity