Site Reliability Engineer (L4/L5)

Requirements

• 3+ years of experience as a Site Reliability Engineer or in a similar role
• Strong scripting and programming skills (Python, Go, Java or JavaScript/Node.js)
• Experience with complex sociotechnical systems and their successful operations at scale
• Experience with incident management and response
• Experience with Infrastructure as code like Terraform and container orchestration tools like Kubernetes, Docker
• Experience with cloud platforms like AWS, microservices architecture, and enterprise software solutions like Slack & GSuite
• Excellent communication & collaboration skills and a continuous improvement mindset
• Proven ability to cultivate relationships through influence
• Proven ability to troubleshoot complex issues and implement effective solutions
• Familiarity with Human Factors Engineering
• Ability to grow expertise, influence & educate others

What You'll Be Doing

• Design, implement, and maintain scalable and reliable infrastructure to support our services.
• Collaborate with engineering and product teams to integrate observability, reliability, and security considerations into the entire software development lifecycle.
• Develop and implement automation tools for monitoring, deployment, and incident response to ensure efficient and reliable operations.
• Conduct or participate in capacity planning, performance analysis, and system tuning to optimize system reliability.
• Participate in on-call rotations and contribute to incident response, diagnosis, and resolution.
• Implement and improve monitoring and alerting systems to proactively identify and address potential issues.
• Implement and maintain robust disaster recovery and business continuity plans.
• Continuously evaluate and recommend improvements to enhance system observability and reliability.
• Proactively identify sources of instability in distributed systems and analyze how complex systems fail from a reliability and resilience perspective.
• Engage with product teams to diagnose operational surprises and drive improvements.
• Implement and maintain a robust incident response framework, including blame-aware incident reviews to learn from operational surprises.
• Champion a growth mindset and continuous learning culture, encouraging proactive innovation and ongoing skill development.

Nice to Haves

• N/A

Perks and Benefits

• Inclusion is a core value at Netflix
• Equal-opportunity employer promoting diversity and inclusion