Full-Stack Engineer (L4) - Contact Engineering

Requirements

• You are self-motivated and can work independently, while also being able to partner closely with other engineers on a project.
• You are passionate about building quality products and want to own development end-to-end, leading with the right architecture, and following sound engineering principles to deliver maintainable, performant and highly developer-friendly experience.
• You are a problem solver and like to challenge yourself, but you are not afraid to reach out when you need help, and enjoy guiding/helping other junior engineers.
• Experience with TypeScript or JavaScript
• Experience with modern UI framework such as React
• Solid experience in object-oriented programming in Java, C++ etc incl. JavaScript class
• Solid experience with API technologies such as GraphQL, gRPC, and REST
• Solid knowledge of data structures, database schema design and modern design patterns
• Extensive experience integrating internal and/or third-party services
• Experience with cloud computing platforms like Amazon Web Services

Nice to Have

• Experience with customer success/customer support domain
• Experience with Generative AI/ML at the application level
• Experience working with SLOs, SREs, and contemporary observability platforms
• Experience developing build tooling or delivery automation
• Experience building self-service tooling
• You’ve advocated for reliability and operational excellence in other roles
• A good grasp of UX fundamentals (from an engineering perspective)
• Experience both collaborating with a designer and moving forward without direct designer support using component libraries or self-designed UI components
• Experience with distributed systems/cloud deployment/AWS multi-region

What You'll Be Doing

• The Contact Engineering team empowers Netflix Customer Service to help customers resolve issues as they try to stream or sign up for Netflix.
• Creating a maintainable, scalable, and resilient technology ecosystem that blends in-house and vendor solutions.
• Focusing on operational and cost efficiency, both agent and customer experience, and enabling rapid innovation in how Netflix does Customer Service.

Perks and Benefits

• Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.
• We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.
• We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of various factors.