Full-Stack Engineer (L4/L5) - Customer Success Platform

Requirements

• Experience with TypeScript or JavaScript
• Experience with modern UI framework such as React
• Solid experience in object oriented programming in Java, C++ etc incl. Javascript class
• Solid experience with API technologies such as GraphQL, gRPC, and REST
• Solid knowledge of data structures, database schema design and modern design patterns
• Extensive experience integrating internal and/or third-party services
• Experience with cloud computing platforms like Amazon Web Services

Nice-to-have

• Experience with customer success / customer support domain
• Experience with Generative AI / ML at application level
• Experience working with SLOs, SREs, and contemporary observability platforms.
• Experience developing build tooling or delivery automation
• Experience building self-service tooling
• You’ve advocated for reliability and operational excellence in other roles
• A good grasp of UX fundamentals (from an engineering perspective)
• Experience both collaborating with a designer and moving forward without direct designer support using component libraries or self-designed UI components
• Experience with distributed systems / cloud deployment / AWS multi-region

What You'll Be Doing

• Working on transforming the technology ecosystem to leverage vendor solutions and innovate in Customer Service, especially in the direction of Generative AI
• Building quality products with the right architecture, following sound engineering principles, and delivering maintainable, performant, and developer-friendly experiences
• Collaborating with other engineers on projects, guiding and helping junior engineers

Perks and Benefits

• Equal-opportunity employer and diversity celebration
• Meaningful interview experience for all candidates
• Opportunity for accommodation/adjustment during the hiring process