Senior Systems Engineer, Artificial Intelligence Operations

Requirements:

• Bachelor of Science or equivalent experience
• 12+ years of networking experience in enterprise or service provider environments, with strong hands-on expertise in routing and switching
• Proficient in scripting and automation using Python or similar languages, with strong Linux expertise
• Proven experience working directly with customers to resolve issues and ensure success in Systems Engineer or SRE roles
• Exceptional oral, written, and presentation skills for clearly communicating complex technical topics
• Demonstrated ability to collaborate effectively across teams, partnering with operations, engineering, and product development

Nice to Haves:

• Experience with data center infrastructure and cloud architectures
• Background in network performance monitoring or observability
• Previous experience working at a technological start-up

What you'll be doing:

• You will bring together and understand internal and external customer requirements to improve AI cluster resiliency and design AIOps-based solutions that address these needs
• Develop automated workflows for issue detection and root cause analysis and closely collaborate with operators to debug sophisticated, full-stack AI cluster problems. We will bring to bear the findings for product improvements!
• Deliver compelling technical presentations and lead hands-on demos or training. You'll also handle evaluation deployments (POC/POV) and ensure smooth, reliable installations by staying engaged and encouraging throughout the customer journey