IT Service Delivery & Outsourcing Manager

Requirements

• A bachelor's degree or equivalent in a relevant field, such as IT, finance, business administration, or economics
• 5+ years of experience in a role involving vendor management, outsourcing, or third-party risk management
• Knowledge of a broad range of outsourcing and business resilience regulation and its application in retail financial services
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements
• Fluency in English

Nice to Have

• A risk management qualification
• Executive and board-level interaction experience
• Solid connections across industry stakeholder groups
• Relevant financial services experience

What You'll Be Doing

• Owning and implementing the outsourcing and third-party risk management policy and operating model for IT supply chain and outsourcing management
• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and vendor monitoring
• Planning IT changes and overseeing performance of material fourth-party suppliers for outsourced IT services
• Monitoring IT service quality, including escalations and improvement plans through SLAs and KRIs
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries
• Providing clear guidance for staff on third-party risk management procedures, risk assessments, and their ongoing accountability
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements (DORA)
• Preparing regular reports to senior management on the status of outsourcing activities, risks, compliance, and performance metrics

Perks and Benefits

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
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