IT Service Delivery & Outsourcing Manager

Requirements

• A bachelor's degree or equivalent in a relevant field, such as IT, finance, business administration, or economics
• 5+ years of experience in a role involving vendor management, outsourcing, or third-party risk management
• Knowledge of a broad range of outsourcing and business resilience regulation and its application in retail financial services
• Experience developing service management, monitoring processes, and conducting risk assessments for outsourcing arrangements
• Fluency in English

Nice to Have

• A risk management qualification
• Executive and board-level interaction experience
• Solid connections across industry stakeholder groups
• Relevant financial services experience

What You'll Be Doing

• Owning and implementing the outsourcing and third-party risk management policy and operating model for IT supply chain and outsourcing management
• Managing activities related to outsourcing and third-party risk management, including onboarding, due diligence, risk assessment, and vendor monitoring
• Planning IT changes and overseeing performance of material fourth-party suppliers for outsourced IT services
• Monitoring IT service quality, including escalations and improvement plans through SLAs and KRIs
• Controlling that approvals are processed through internal governance in relation to outsourcing changes and other vendor lifecycle deliveries
• Providing clear guidance for staff on third-party risk management procedures, risk assessments, and their ongoing accountability
• Ensuring regulatory compliance as it relates to EBA guidelines on outsourcing arrangements (DORA)
• Preparing regular reports to senior management on the status of outsourcing activities, risks, compliance, and performance metrics