Senior Cloud Support Engineer - Data Platform

Requirements:

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Experience in a designated customer-focused support role providing a personalized support experience with a deeper knowledge of customer environment
• Good understanding of Amazon AWS (SQS, SNS, API Gateway, S3, Route 53) and/or similar services in Microsoft Azure ecosystems, Google Cloud
• Experience in ETL, ELT tools like AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines
• Experience in Spark, Kafka systems
• Experience in using 3rd Party troubleshooting tools like Wireshark, Fiddler, Process Monitor/Explorer
• Experience in analyzing the tcpdump, Fiddler Trace. Capturing the heap dump and analyzing the heap dump
• Capturing the Stack trace and analyzing the trace
• Foundational SQL experience/usage
• Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
• Experience in Configuring/Troubleshooting Drivers like ODBC, JDBC, GO, .Net
• Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
• Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
• Debugging / Development experience in Python, Java or Scala
• Excellent writing and communication skills in English with an attention to detail
• Strong teaming skills in a highly collaborative environment and the ability to function in global arenas

Nice to haves:

• Experience working with big data and/or MPP (massively parallel processing) databases
• Understanding of Data Warehousing fundamentals and concepts
• Database migration and ETL experience
• Scripting/coding experience In any of the following: .Net, NodeJS, R, GO
• Experience supporting applications running on either Amazon AWS or MS Azure
• Experience with virtualization solutions (VMware, Docker, Virtualbox, etc)
• Understanding of cloud computing security concepts

What You'll Be Doing:

• Provide email, web, and phone support to Snowflake customers and partners
• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer submitted requests and work with Engineering towards a resolution
• Participate in weekend on-call support rotation
• Work on technical and non-technical projects

Perks and Benefits:

(Not specified in the job description)