Requirements:

Bachelor’s. or Master’s degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail

What You'll Be Doing:

Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
Demonstrate good problem-solving skills and be process-oriented
Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests arising from customer-submitted requests
Partner with engineering teams in prioritizing and resolving customer requests
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs

Understanding of cloud computing security concepts
Understanding of RESTful APIs and web services
Understanding of load balancer concepts (F5, nginx, etc)
Familiar with Cloud service security concepts (Security Groups or NSG)
Experienced with software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab)

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth
Looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake