Senior Cloud Support Engineer - Application & Security Governance

Requirements:

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 5+ years experience in a Technical Support environment or similar technical function in a customer-facing role
• Excellent writing and communication skills in English with attention to detail

Nice to haves:

• Public cloud certification on AWS, Azure, Google Cloud (GCP)
• Scripting/coding experience in Python, Java, .Net, NodeJS, R
• Experience in implementing data-sharing features in Snowflake or other vendors
• Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
• Experience in configuring and troubleshooting drivers such as ODBC, JDBC

What you'll be doing:

• Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using email, web, and phone communication
• Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues
• Demonstrate good problem-solving skills and be process-oriented
• Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Report well-documented bugs and feature requests
• Partner with engineering teams in prioritizing and resolving customer requests
• Provide support coverage during holidays and weekends based on business needs

Perks and Benefits:

• Snowflake is growing fast, offering opportunities for personal and professional growth
• Join a team that values challenging ordinary thinking and pushing the pace of innovation
• Build a future for yourself and Snowflake while making a significant impact