Requirements:

Bachelor's or Master's degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail

Nice to haves:

Public cloud certification on AWS, Azure, Google Cloud (GCP)
Scripting/coding experience in Python, Java, .Net, NodeJS, R
Experience in implementing data-sharing features in Snowflake or other vendors
Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
Experience in configuring and troubleshooting drivers such as ODBC, JDBC

Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using email, web, and phone communication
Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues
Demonstrate good problem-solving skills and be process-oriented
Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests
Partner with engineering teams in prioritizing and resolving customer requests
Provide support coverage during holidays and weekends based on business needs

Snowflake is growing fast, offering opportunities for personal and professional growth
Join a team that values challenging ordinary thinking and pushing the pace of innovation
Build a future for yourself and Snowflake while making a significant impact