Requirements:

Bachelor’s or Master’s degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail

Nice to haves:

Understanding of cloud computing security concepts
Understanding of RESTful APIs and web services
Understanding of load balancer concepts (F5, nginx, etc)
Familiar with Cloud service security concepts (Security Groups or NSG)
Experienced with software development principles, including object-oriented programming and version control systems (e.g., Git, GitHub, GitLab)
Working experience in containerization and orchestration tools (e.g., Docker, Kubernetes)
Experience with AWS Lambda and related AWS services (e.g., S3, DynamoDB, API Gateway, SNS)
Understanding of event-driven architectures and microservices
Experience with API frameworks and tools like Swagger/OpenAPI, Postman, and API Gateway
Able to identify packages from import statements
Able to read library API documentation and use them effectively
Basic driver configuration skills for ODBC, JDBC, etc
Familiarity with third-party troubleshooting tools such as Wireshark and Fiddler
Experience with ML tools and libraries, such as TensorFlow, PyTorch, or scikit-learn

Drive technical solutions to complex problems, providing in-depth analysis and guidance to Snowflake customers and partners using methods of communication
Adhere to response and resolution SLAs and escalation processes to ensure fast issue resolution
Demonstrate problem-solving skills and be process-oriented
Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to internal and external knowledge base
Report well-documented bugs and feature requests arising from customer-submitted requests
Partner with engineering teams in prioritizing and resolving customer requests
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs

Snowflake is growing fast, offering opportunities for career growth and development
Values-driven culture that encourages innovation and challenges ordinary thinking
Competitive salary and benefits package (Visit Snowflake Careers Site for more information)