Software Engineer, Java - Agent Experience

Requirements

• You have 3+ years of professional experience building robust backend systems in Java (or similar JVM languages)
• Degree in Computer Science or related field, or equivalent experience
• You have a track record of working on large-scale production software and understand the nuances of distributed systems
• You are comfortable working with complex API integrations and understand how to design clean, maintainable interfaces
• You don't just write code; you enjoy digging into high-volume production challenges to find the most efficient solution
• You have excellent communication skills and can translate complex technical concepts into clear ideas for cross-functional partners in Product, Design, and Operations

You will get to...

• Design and evolve highly scalable Java backend services that handle massive traffic and data volumes
• Collaborate with Product and Design to build new applications and features that directly impact our support agents' efficiency and the customer’s success
• Lead projects from discovery to deployment, ensuring our systems remain fast, secure, and resilient
• Contribute to our technical strategy, participate in code reviews, and help maintain the overall health and modernity of our tech stack
• Work closely with your hybrid team in our Dublin office to foster a culture of mentorship and rapid iteration

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children including medical, dental, and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral