RT-CDP Customer Engineer

Requirements:

• Bachelor's degree in computer science or equivalent experience: 5+ years of experience in the software development industry.
• Customer Support Experience: Proven experience in a customer support environment, focusing on debugging and resolving complex issues within service level goals.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
• Full-Stack Development: Expertise in JavaScript, HTML, and backend technologies such as Java or Python to debug and resolve system issues.
• Data Management: Experience with SQL, NoSQL, and data modeling to analyze and address data-related issues.
• API Integration: Expertise in RESTful APIs, OAuth, and system integrations to ensure seamless data flow and resolve integration issues.
• Cloud & Distributed Systems: Familiarity with cloud platforms (e.g., AWS, Azure) and containerization tools like Docker and Kubernetes for managing scalable environments.
• Monitoring & Automation: Experience with logging tools (e.g., Splunk, ELK) and monitoring tools (e.g., Prometheus, Grafana) for tracking system health and automating tasks.
• Advanced Debugging: Strong ability to diagnose end-to-end business flow issues and work with engineering teams to resolve complex technical problems.
• Analytical and Problem-Solving Skills: Strong analytical skills with a creative, out-of-the-box approach to solving technical challenges.
• Proactive Mentality: A passion for continuous learning and professional growth, demonstrating a proactive mentality towards problem-solving and development.

Nice to Haves:

• Experience with Adobe Experience Cloud: Previous experience in implementing or supporting AEC solutions, particularly with RT-CDP, Adobe Analytics, or related products.
• Digital Marketing Knowledge: Familiarity with the digital marketing ecosystem, including trends, technologies, and how customer data platforms (CDPs) integrate with digital marketing strategies.

What You'll Do:

• Technical Fixing and Resolution: Identify and resolve customer issues related to RT-CDP addressing customer struggles at their root.
• Build Tools and Preventive Solutions: Build and optimize internal tools and scripts to enhance the observability of complex business flows.
• Collaborate with customers: and internal support teams to offer expert guidance on platform functionality, resolve complex configurations.
• Cross-Team Collaboration: Partner with engineering, product management, and customer support to drive resolution of complex cases, while also creating a feedback loop to transform recurring implementation challenges into product improvements and feature development.
• Technical Communication: Translate complex technical concepts into clear, actionable steps for multiple types of audiences, ensuring customers and collaborators are informed and empowered.

Perks and Benefits:

• Equal Employment Opportunity and affirmative action employer.
• Accessibility accommodations available for disabled individuals.
• Free and open marketplace policies to ensure fair employment practices.