## Requirements
- Proven expertise in the South African English dialect with excellent comprehension, grammar, vocabulary, spelling, and understanding of colloquial expressions unique to South Africa
- In-depth knowledge of the regions and cultural variations where South African English is spoken
- Cultural knowledge across domains such as science, history, sports, geography, lifestyle, trends, and popular culture in South Africa
- Excellent English reading, comprehension, and writing skills
- Excellent active listening skills with the ability to understand verbal nuances
- Knowledge of ML data annotation process, related tools, and software
- Ability to analyze and provide accurate reporting including error trends and root cause analysis
- Experience in devising business process, best practice solutions to increase efficiencies
- Proven expertise navigating systems and tools, regularly sharing best practices with team members
- Demonstrates integrity and focuses on customer privacy
- Experience with changing workflows and responsibilities
- Bachelor's degree or equivalent work experience required
- Successful completion of a pre-employment assessment and background check
- Successful completion of initial training and certification testing
## Preferred Qualifications
- Experience working with language data (e.g. research, analysis, translation, review)
- Aptitude for acquiring advanced technical skills, an eagerness to learn and take on new challenges
- Proven attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
- Data analytics experience is highly desirable
- Passion for coaching and mentoring
- Ability to effectively tailor communication and style to differing audiences with excellent presentation skills and experience developing Keynote content
## What You'll Be Doing
- Play a central role in enhancing the user experience and team collaboration as part of the Annotation team
- Evaluate Siri responses against guidelines using your language and cultural expertise
- Provide procedural, quality, and tools guidance to Annotation Analysts
- Be an SME on South African English comprehension and cultural understanding
- Provide coaching to team members to increase quality and production results for the organization
- Track, evaluate, and report trends using analytics skills
- Apply locale-specific knowledge to support high priority and business critical needs
- Provide feedback for improvements to existing tooling that can increase annotation throughput and quality
- Prioritize tasks and focus on the user experience to think creatively about improvements
## Perks and Benefits
- Not specified