Bachelor's degree in Computer Science or other technical degree or related experience
Knowledge of networking fundamentals
Experience working in a 24/7 production environment
Experience in Linux systems administration and/or development
Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby, or Bash/Shell
Nice to Haves
Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
Experience in network capture and systems troubleshooting
Experience building scripts, tooling, and automation for large-scale computing environments
What You'll Be Doing
Dive deep into understanding the root cause of customer issues
Investigate trends and consult with senior engineers at Amazon
Own services and make out-of-hours support painless
Implement Operational Excellence best practices and automate manual processes
Utilize Linux skills for troubleshooting, fixes, and data management
Identify and troubleshoot network connectivity issues
Clear communication and collaboration with team members
Perks and Benefits
Endless knowledge-sharing, mentorship, and career advancement resources
Flexibility for work-life balance
Diverse experiences valued, encouraging candidates with non-traditional paths to apply
Inclusive team culture promoting curiosity and connection