Senior Staff Engineer, AI Customer Operations

Requirements

• Strong background in modern platform tooling and practical software development
• Experience in solving human + tech problems at scale
• Naturally inclined to solve customer problems through a platform mindset
• Deep curiosity about systems and modern distributed applications
• Comfortable working in a fast-paced team with evolving requirements
• Quantitative mindset for data-informed decisions

What you'll be doing

• Expect to be hands-on and deeply technical with code and infrastructure
• Build automation-first customer problem detection and resolution solutions
• Work collaboratively with product, data, and operational leaders
• Lead architectural discussions for complex systems
• Mentor, sponsor, and up-level engineers

Perks and Benefits

• £135,000 - £184,000 + share options
• Opportunity for relocation to the UK
• Visa sponsorship available
• Flexible working hours and remote/distributed working options
• £1,000 learning budget each year for books, training, and conferences
• Home office setup support and MacBook for remote workers