Requirements

5+ years in a SaaS or Developer-focused environment writing customer-facing documentation. A deep understanding of the technical writing craft and how to lead content strategy.
Deep Expertise in Search & AI: A solid grasp of vector embeddings, NLP, and the nuances of integrating Large Language Models into a search stack.
API Documentation Mastery: Proficiency in documenting RESTful APIs and are comfortable using tools like Postman or cURL to test endpoints and explain complex request/response schemas.
Technical Proficiency: Can read and understand code snippets in Python (specifically for ML libraries) and JSON (for Elasticsearch queries and ingest pipeline configurations). Understand data structures and how search works—including indexing, mapping, and how vector search differs from traditional keyword search.
"Docs as Code" Mentality: Proficiency in using Git, GitHub, and Markdown. You thrive in a workflow where documentation is treated with the same care as code.
Strong Information Architecture Skills: Organization of large, interrelated technical content so it remains scannable and logical for developers at different experience levels and data scientists.
Collaborative Spirit: Ability to work in a distributed team environment, enjoying the process of peer review and shared ownership to reach a common goal.

Nice to Haves

Work within a dedicated docs team to co-own documentation for the latest features, including vector search, NLP tasks, and LLM integrations. You’ll translate raw engineering specifications and under-the-hood mechanics into high-quality tutorials, API references, and conceptual guides that align with team-wide standards.
Partner with fellow writers to organize complex, multi-layered technical content, ensuring a seamless and logical experience for both beginner developers and expert data scientists. Contribute to our shared Git-based doc workflow, using Markdown and static site generators to maintain a high-velocity documentation pipeline.
Deep-dive into the product by testing API endpoints, while providing thoughtful, constructive feedback through peer review to ensure our documentation is production-ready.
Work closely with Engineering, Product Marketing, and Support to deliver a consistent, developer-centric narrative that reflects the voice of the docs team.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with a minimum of 16 weeks of parental leave