Technical Writer I - SKI - Documentation

Requirements:

• Technical experience: 2+ years in a SaaS or developer-focused environment. You’re comfortable navigating technical systems and talking to engineers.
• Hands-on approach: You test things yourself. You don’t document what you haven’t tried.
• Problem-solving: You can untangle something complex and explain it simply.
• Docs-as-Code: We build our docs like software. You’re comfortable using Git and GitHub for PRs, branching, and reviews.
• Curiosity: You like exploring and learning new things.
• AI fluency: You’re comfortable using generative AI tools to accelerate technical understanding and content development. You also know its limits and validate everything.
• Proactive communication: You proactively sync with engineers and align with writers on structure, voice, and information architecture.

What You Will Be Doing:

• Own documentation for Kibana visualizations and related workflows.
• Explore features hands-on by building visualizations, testing APIs, and validating real-world use cases.
• Work directly with Engineering, Product, and Support to ensure documentation reflects actual product behavior and intent.
• Shape clear, goal-oriented guidance, not just feature descriptions.
• Partner with other writers to ensure consistency across sophisticated, multi-layered content.
• Improve UI copy in partnership with Design, Engineering, and Product.
• Contribute via our Git-based docs workflow using Markdown, pull requests, and reviews.
• Use AI tools to accelerate research and drafting, while validating technical accuracy before publishing.
• Raise the quality bar through thoughtful peer reviews and structural feedback.

Nice to Haves:

• Experience with Elasticsearch, Kibana, or other vector database or visualization tools.
• Experience documenting or testing REST APIs using Postman, cURL, or Kibana Dev Tools.
• Ability to read code in one or more languages.
• Strong intuition for data and building visualizations that communicate something meaningful.

Perks and Benefits:

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave