Intermediate IT Helpdesk Analyst (EMEA)

Requirements

• Experience with Google Workspace and an interest in its administration
• Experience managing mailboxes, Shared Mailboxes, and DLs
• Some experience Automation & Scripting Mac and Linux environment
• Hands-on experience supporting Mac and or Linux
• Tolerance for repetitive or manual tasks, with a mind for automating said tasks
• Some experience with SQL and Python
• Configure, build, test, and deploy laptops using MDM tools
• Experience working with Git
• Ability to use GitLab and ServiceNow
• Okta, Slack, and Zoom administrative experience
• Security Focused
• Strong written and vertical communication

What You'll Be Doing

• Triage all IT related questions as they arise
• Build a knowledge base of IT practices and pragmatic problem solving in the handbook
• Account management for password resets and lockout
• Follow the sun support model with the ability to be flexible
• Diagnose computer errors and provide technical support
• Troubleshoot software and hardware
• Support Weekly IT Onboarding Sessions for new Team Members
• Employee lifecycle support: Onboarding, offboarding, application provisioning, account permissions management
• Train end-users how to setup and use new technologies
• Provide technical support over Zoom, Email, or through Slack

Perks and Benefits

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support