Senior Business Systems Analyst

Requirements

• Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments.
• Effective collaborator and communicator—able to translate business needs into technical solutions and vice versa.
• Customer and process obsessed; relentless about efficiency, accuracy, and reliability.
• Strong sense of ownership, resourcefulness, and detail orientation.
• Passion for solving complex systems challenges, especially in CPQ domains.
• Technical skills (SQL, data analysis tools, understanding APIs/integrations) and comfort learning new software.
• Bachelor's in Business Administration, Information Systems, Finance, or related field.
• 3-5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions.
• Experience in Fintech and/or Quoting systems.
• Solid understanding of quote/proposal lifecycle.
• Strong quantitative, analytical, and problem-solving skills; advanced proficiency with data analysis tools (SQL, Looker, etc.)
• Ability to manage multiple priorities effectively in a dynamic, high-pressure environment.
• Excellent written and verbal communication; proficiency in documentation and process mapping.
• Adaptability, proactive mindset, and empathy for both customers and internal users.
• Proficiency in Workato or comparable automation platforms

Nice to Haves

• Experience in AI and automation is a plus.

What You'll Be Doing

• Partner with your BSA team and individual Buying product teams to streamline internal Quoting and Buying motions.
• Collaborate with cross-functional teams to optimize support processes and product reliability.
• Act as an expert in complex system use cases, perform user acceptance testing and training for stakeholders.
• Troubleshoot complex issues spanning quoting, approvals, legal and checkout processes; identifying root causes and implementing improvements.
• Facilitate data-driven decision making by surfacing insights from key operational and stakeholder input.
• Proactively communicate status, risks, and solutions to technical and non-technical audiences.

Perks and Benefits

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

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About HubSpot: HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.